RETURNS

We offer a 30-day return policy. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition in which it was received. It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Reimbursements

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received a refund, the first thing to do is to check your bank account again.

Then, contact your credit card company, it may take some time before your refund is officially released.

Then contact your bank. A certain period of time usually elapses between processing and publication of the refund.

If you have done all this and have not yet received your refund, please contact us at support@jacqmi.com.

Sales Items

Only regularly priced items can be refunded, unfortunately items at discounted or special prices cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@jacqmi.com and send your item to: JacqMi Corp PO Box 770880 Miami, FL 33177, Unites Estates.

 

Shipping

To return your product, you must mail your product to: JacqMi Corp PO Box 770880 Miami, FL 33177, Unites Estates.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipment will be deducted from your refund.

Depending on where you live, the time it takes you to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.